Refund policy


30-Days

You have 30 days from receiving your item to initiate a return. To qualify, the item must be in its original condition, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Initiating a Return

Email us at modern@modernfurnishings.com to start a return. Upon acceptance, we’ll provide instructions for returning your package, including pickup arrangements if applicable. Returns without prior approval will not be accepted. Please note that the buyer covers all return shipping costs and a restocking fee of 25% unless the item is defective.

Damages and Issues

Inspect your order upon arrival. If you find any defects, damage, or incorrect items, contact us immediately to address and rectify the issue.

Return Exceptions

The following items cannot be returned:

  • Made-to-Order Products: Customized items made to your specifications.
  • Non-Returnable Products: Specifically marked as non-returnable.
  • Installed/Assembled Products: Items that have been used or assembled.
  • Original Condition and Packaging: Items must be returned as received.
  • White Glove Delivery Products: Signed-for items, received in good condition.
  • Open Box Items: Previously returned but non-defective items.
  • Gift Cards: These are non-refundable.
  • All Sale Items: All items that are purchased on sale. 

Cancellations

  • General Orders: Cancel within 48 hours of order placement.
  • Made-to-Order Items: Cancellations not accepted after 48 hours.
  • After Shipment/Processing: The customer is responsible for round-trip shipping charges.

Exchanges

For a seamless exchange, return the original item and then place a new order.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund approval. Approved refunds will be issued to the original payment method, minus any applicable shipping costs, restocking fees, and non-refundable transaction processing fees.

Please note that payment processing fees charged by banks, credit card companies, or third-party payment processors at the time of the original purchase are non-refundable. These fees are not retained by ModernFurnishings.com, but are charged to process the original transaction. As a result, approved refunds may be reduced by the applicable transaction processing fee, typically up to 3% of the original order amount.

Processing times for refunds to appear on your account may vary depending on your bank or payment provider.

For any questions about returns, please reach out to us at modern@modernfurnishings.com